1. Information VectorVest collects.
Users can visit the public or “free” sections of our websites without identifying themselves or volunteering personal information. But to otherwise utilize the Services and associated features, a user must first register with VectorVest. When a user registers, we may request certain personal information, including, but not limited to, contact information, such as the users name, mailing address, telephone number, e-mail address, credit/debit card information, transactional payment information, and demographic information such as age and gender. VectorVest collects personal information when a user voluntarily provides VectorVest with this information or where such information is required or permitted to be collected by law or professional standards. Please use your discretion when providing sensitive information to VectorVest, and under any circumstances.
By registering and/or submitting personal information to VectorVest, you consent to VectorVest’s use of this information for its legitimate business purposes and consent to the transfer and storage of such information to and in VectorVest’s databases in accordance with this Privacy Statement. Your personal information is not used for other purposes, unless we obtain your permission, or unless otherwise required or permitted by law or professional standards.
2. Purposes of Data Collection
VectorVest gathers, collects, stores, organizes, and retrieves information and data about users of the Services both collectively and individually. For example, we gather what areas of our websites users visit most frequently, what Services users access most often, and trends or patterns in responses to educational course questions.
VectorVest processes personal information both as a Processor and as a Controller as defined by the GDPR. VectorVest will be the Controller for user data. All data collected by VectorVest will be stored in SalesForce.com. All hosting is performed in accordance with security regulations. VectorVest automatically logs IP addresses, session sources, and other data which tracks users’ access to the Services. We analyze these logs for sales and marketing purposes, as well as for system performance monitoring. These logs are analyzed for the aggregate trends and patterns they reveal about users of the Services, not for the behaviors of individual users. This information provides us with aggregate data that VectorVest may use to improve the Services. VectorVest also gathers personal information about users of the Services individually, for example for provision of customer service and support, billing, security, compliance with the VectorVest Subscriber Agreement, network management, user surveys, sales management, sales support, newsletters, marketing, user group memberships, event registrations, sponsorships, offers of related products and services, and other exchanges of information.
We may also use the information you send to us to communicate with you via email, and possibly other means, regarding products, services, offers, promotions, or events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. You will always be able to opt-out of such communications at any time through the processes outlined in section 5 below.
3. What VectorVest does with the information it collects.
In addition to the foregoing, VectorVest may use aggregated personal information to determine the demographic composition of our user base and to distribute statistics and general marketplace information about VectorVest. This aggregate information does not identify specific users.
Certain non-personal information regarding users is recorded by the standard operation of the Internet servers hosting the Services. This information is primarily used to provide users of the Services with an enhanced online experience. VectorVest may disclose aggregated user statistics in order to describe the Services to prospective partners, advertisers, purchasers, and other third parties, and for other lawful purposes.
Some features of the Services may be offered in conjunction with an unaffiliated third party, such as another entity or brokerage offering the Services and contracting with VectorVest as a vendor to provide the Services to users. In order to provide the Services, it may be necessary for either users or VectorVest to share personal information of users with unaffiliated third parties. If a user does not want his or her information to be shared, the user can choose not to allow the transfer by not using the Services, or by following the opt-out procedures identified in section 5 below.
VectorVest utilizes other companies to provide limited services on its behalf, including but not limited to customer support, web analytics, coordination of mailings and event management. These companies are permitted to access only the information they require to perform those services. VectorVest requires these companies to maintain the confidentiality of any personal information and data and prohibits them from using the information for any other purpose than the purpose for which it was collected.
In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the Privacy Shield Frameworks, VectorVest is potentially liable. To learn more about the Privacy Shield program, and to view VectorVest’s certification, please visit https://www.privacyshield.gov/
VectorVest uses technical, organizational, and administrative security measures to protect information we hold in our records from loss, misuse, and unauthorized access. Unfortunately, no company can guarantee full security. User accounts are protected by a password for privacy and security. Users must prevent unauthorized access to their account by selecting and protecting their password and limiting access to their computer or device and browser.
VectorVest retains personal information from users for as long as the user’s account is active, or otherwise for a limited period of time after that needed to fulfill the purposes for which the information was initial collected or as otherwise required by law. VectorVest will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Billing information will be retained for a period of twenty years as of their provision to VectorVest based on tax and accounting laws. Information regarding legal transactions between VectorVest and a user will be retained for a period of twenty years as of their provision to VectorVest based on the limitation periods set for civil claims.
4. What is a cookie?
5. User Options — Opt-Out
Users of the Services should contact us at the address below with any questions about the information that we collect from users. Users may opt out of receiving any future direct marketing or promotional electronic mailings from VectorVest by following the unsubscribe procedures indicated in the mailing. Additionally, if a user does not want his or her information to be shared, or does not wish to receive telephone solicitations, users may opt out of the sharing or solicitations by calling us at (888) 658-7638, writing to us at the address below, or emailing us at firstname.lastname@example.org, indicating that he or she wishes to opt out. Users will still receive non-promotional communications such as service-related emails.
6. User Access to Information
VectorVest acknowledges the individual’s right to access their personal data. VectorVest offers users the ability to edit, correct, change, delete, or transfer the information and data collected during registration or exercise any other subject right available to users under the EU General Data Protection Regulation. Users may access this information at any time and as often as necessary by choosing the “My Profile” option or other similar functionality offered in the Services. To access or change your personal information, log in to your account through the Services. For editing data not available through such an account, please call us at (888) 658-7638, write to us at the address below, or email us at email@example.com.
All user personal information is stored on servers at a location designed specifically to ensure that no unauthorized individuals have access to the server or its data. We also have appropriate managerial procedures in place to safeguard the information we collect.
8. European Data Protection for Residents of the EU or Switzerland
9. Complaints and Dispute Resolution for Residents of the EU or Switzerland
call us at (888) 658-7638, write to us at the address below, or email us at firstname.lastname@example.org.
VectorVest has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and go to http://www.bbb.org/EU-privacy-shield/file-a-complaint/ to file a complaint.
Finally and under limited circumstances, complaints not resolved through these channels may seek redress before the Privacy Shield Panel, a binding arbitration independent recourse mechanism.
10. Complaints and Dispute Resolution for Residents outside of the EU and Switzerland
11. User Consent
13. Contact Us
The information provided is intended to be transparent, concise, and understandable. If you have any questions or complaints regarding this policy, please contact:
Mrs. Linda Royer
Chief Operating Officer
2650 W. Market Street Ste 1A
Akron OH 44333
p. (330) 867-2814, ext. 502
f. (216) 803-0880
14. “Do Not Track” Disclosure
VectorVest does not knowingly collect or solicit personal information from anyone under the age of thirteen. No one under thirteen years old should attempt to register for VectorVest services or send any information to VectorVest. VectorVest will delete any information collected from a child under the age of thirteen from our services expediently once it is identified. Should you believe a child under the age of thirteen has provided us with personal information, call us at (888) 658-7638, write to us at the address above, or email us at email@example.com.
Revision Date: 05/24/2018